Navigator wisdom

The prostate cancer navigator – the APC’s catalyst

Model prostate cancer programs have shown that employing a patient advocate or navigator is a critical success factor. In many programs, the advocate is a registered nurse who is designated as the patient navigator or care coordinator. If your practice does not have a navigator or is actively building out the role, read more below.

Patients need time to absorb all the information they receive and may miss or misunderstand basic information in their physician sessions. The patient navigator helps ensure that re-education occurs and can steer the patient to supportive personnel for help with nonclinical barriers to care such as financial or transportation issues. The navigator follows patients throughout the diagnosis and treatment phases of the disease through rehabilitation and supportive services as needed. Navigators play an active role in assuring patient satisfaction with the treatment process, as well as with pre-treatment decision-making and data collection.

The nurse navigator is a knowledgeable, unbiased third party who serves as a single point of contact for the patient, from the initial diagnosis and throughout the treatment plan. Having a readily available contact helps reduce patient anxiety and provides support for patients as they explore information and reach informed decisions. The nurse navigator encourages the patient to take an active role throughout the treatment process and continuum of care.

Successful patient navigators possess:

  • Empathy
  • Diplomacy
  • Exceptional communication and listening skills
  • Organizational skills

UroGPO is proud of the great work that navigators are doing for their practices and patients.

Administrator updates

Dispensary/pharmacy re-credentialing time

It’s time to verify that your dispensaries/pharmacies are appropriately credentialed to maintain payer contract compliance.

Here are the three key end-of-year credentialing steps to take.

  • Annual Fraud, Waste & Abuse and General Compliance training – certificates/letter for Third Party Station
  • Annual FWA Attestation on your NCPDP profile
  • Annual Medicare Attestation for Third Party Station
    • Practices have recently received an automated email from Third Party Station (Pharmacy First) stating that an unidentified item was about to expire, and if it did, your contract would be terminated. Rest assured, the email is referring to the Annual Medicare Attestation

The UroGPO team is happy to have partnered with you on your dispensary/pharmacy service lines. Please reach out to us for further information on these required year-end steps.


Jurisdiction J (JJ) transitioning from Cahaba GBA to Palmetto

CMS has selected Palmetto GBA as the A/B Medicare Administrative Contractor (MAC) for Jurisdiction J (JJ), which includes Alabama, Georgia and Tennessee. Part A providers will transition effective Jan. 29, 2018, and Part B providers Feb. 26, 2018. A list of FAQs is available here.

Modernizing Medicine’s modmed® Kiosk earns People’s Choice Award at 2017 UX Awards

Specialty-specific health information technology leader, Modernizing Medicine Inc., announced its modmed Kiosk solution has won the People’s Choice Award at The 6th UX Awards Summit in Palo Alto, California. A native iPad application, modmed Kiosk is designed for patients to perform self-service tasks such as completing patient intake forms at the doctor’s office. Kiosk is designed to empower providers to engage patients early on and directly involve them in their own care, reduce potential errors from illegible documentation while populating the patient’s electronic health record. For more information on modmed Kiosk, visit